Candace H Goi

I had windows installed on 5-16-22 and was pleased with them,. afterwards the cable to my internet and TV was damaged and i needed Hughesnet to assess the problem. they found nail in the cable beside

a window. they had to replace the cable and the repair bill came to 175.79 by hughesnet. it was deducted from my checking account and paid for. I would appreciate a refund for this repair.
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Loss:
$176

Preferred solution: Full refund

User's recommendation: i definitely would recommend wallside to others.

Anonymous
map-marker Lincoln Park, Michigan

Over priced windows

I have a 1500 sq ft tri-level in Taylor 15 windows the guy gave me a price of 23,000 and he wanted 25% more fore tint and another 25% for tan windows and told me that they would be ready in 6 months August 2022 I asked him what grade of window ? He told me it was there lower grade window ,no rollers I thought to myself ,I have better windows than what your wanting to sell me ....
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Anonymous
map-marker Westland, Michigan

Disapointment

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Black exterior (they dont offer the black interior) so chose white interior. The white shows on outside also. Don't choose Wallside for black windows your interior color will show on exterior and screens are so flimsy can barely slide .
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Pros:
  • Price
Cons:
  • Quality and color

User's recommendation: Know that interior color will show from outside

edwin P Arq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Taylor, Michigan

Bad product and service

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A fee for a new window because the one next to it cracked. If I do not pay they will not match. Why am I paying for the fault of wallside? If I do not pay $450.00 I have two windows different and all frame must be removed. Guess who fixes that? These 2 windows have been horrible.RUN!RUN!Not R
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Loss:
$2000
Cons:
  • No way

Preferred solution: Let the company propose a solution

Michael H Uzl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because Wallside Windows has the WORST SERVICE I have ever encountered

I had a door wall installed. In less that 1 year the class began to fog and the trim at the top showed signs of mold. I contacted Wallside Windows for service in August 2020 and they scheduled service for October 2020. The service tech comes out looks at the door wall and trim and goes 'yep, you need a new door wall and trim replaced" and leaves. I get a new schedule date for December 2020, the tech comes out replaces the sliding door and says, ' nobody told me to replace trim but it is written here in the service report from October. The schedule a new service date for February 17, 2021 but they make a mistake and tell the tech February 18, 2021 which I cannot not support. Now today, February 22, 2021 schedule a new date for March 29, 2021. 8 months to get the door wall properly serviced.
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Preferred solution: Let the company propose a solution

User's recommendation: Go some place else for windows!

Kaysee Fjb
map-marker Saginaw, Michigan

Windows Good Installation Terrible

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We had our windows replaced by Wallside. They installed a new picture window between 2 regular sized windows and screwed up the wood between them while removing it.

They just start tearing out wood without remembering what goes where. I had to go to Home Depot and buy some cheesy molding for them to put in. The also put a narrow board across the bottom of the windows we used to be able to put potted plants on, can't anymore, too narrow. We had nice wall paper and instead of using the right size molding they put some cheap narrow molding.

Now there is a gap between the molding and wall paper that looks like crap.

They already had our old aluminum windows in the trucks. I made them take some off. Watch out for these guys, aluminum scraps for a good amount of money.

They do a *** job and if you don't keep a close eye on what they do they're gone and you are left with a bad job. I would never do business with them again.

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User's recommendation: The Windows are pretty good. The salesman says everything will be the same. Make sure the have the right molding and window cill before these animals tear your frame out.

Ashley B Jtx
map-marker Dearborn, Michigan

Awful Customer Service and Warranty.

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Ive owned my home for over 18 years, was told I had a warranty with Wallside Windows when I bought my home and have never called them once in for service. Four pins on two of the double hung Windows need to be replaced ($2 parts a piece) and was just informed I dont have a warranty on my Windows even though its under 35 years!! Apparently its a non transferrable warranty even though Im only the second owner of these Windows and they will make up whatever story to not honor their warranty! Do yourself a favor, go with a different trusted company with a far better product and way better customer service.
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User's recommendation: Buyer Be Ware!!

Anonymous
map-marker Taylor, Michigan

First initial meeting/quote for windows

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Had appointment for 5:00pm he calls me at 4:23PM and says I knocked on the door no one was here. I stated yeah our appointment is for 5:00pm. Got there felt rushed. He came in said what needed measured. I showed him to the back bedroom and he measured the window and said yeah he could replace with awning windows and I stated I wanted sliders. He said what was I looking for in a window. I began to tell him I wanted E glass, thermo pane as he began walking away and never acknowledge what I had said. He said he was not sure he could do the slider windows and would have to make a call and would get back to me tomorrow. Never once did he show me sample of windows, glass, screens etc. He did not tell me anything about their company and apparently they only sell one window and fit it to your specific measurements. He quoted verbally a price of 5,000 dollars but not once did I see anything to show me what I would be paying for. He was there for approximately 5 minutes, I took off work early so I could accommodate their scheduling and it was the most unprofessional meeting. He never called on Saturday but did leave a message for me on Monday. Too late I went with Anderson windows much more professional took the time to understand what I was looking for and talked about window types, glass and showed me different screens. Plus if I ever want to sell my home saying I have Anderson windows is a huge plus. Just not happy with my experience with wallside at all and would not recommend.
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Martha C Fyl

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Verified Reviewer

Awful windows

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Bought these a few years back and it's like heating up the outside of my house. Windows slide down on their own. They don't lock right you have to have someone hold the top while you trying to lock bottom. Also the locks don't lock the same way.
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Cons:
  • Horrible cheap window

Preferred solution: Apology

User's recommendation: Don't buy

Heather N Jnx

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Verified Reviewer

Window Shattered

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I purchased a $3k garden window from them last year. One of the side windows that open, shattered ON IT'S OWN this weekend. I have photographs that I provided this company and they want to argue that they won't cover it under warranty because a bird must of flown into it!! Impossible, when this window is open, it's parallel to my house. I was home when this happened. Do NOT do business with them! Read all the reviews of them and how they do anything to not live up to their warranties and people who have had their windows break!!!
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Preferred solution: Fix the broken window

User's recommendation: Do NOT DO BUSINESS WITH THEM!!!

Manal Fob

Calcium and minerals deposits on the outside glass from daily condensation

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Daily condensation caused my windows has outside deposits of calcium and minerals that precent is from seeing anything at night to outside. Pictures attached
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Loss:
$26
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Eli Itj

Poor heat transfer coefficient

Anonymous
map-marker Ypsilanti, Michigan

Criminals

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I ordered windows and a patio door September 2019, with a down payment. They have my money with no intent to return down payment despite having no installation or product in hand. Its February 2020.
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Anonymous
map-marker West Bloomfield Township, Michigan

No warranty on all of their products. Side trimming is not under warr

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Wallside Windows - No warranty on all of their products. Side trimming is not under warr
Wallside Windows - No warranty on all of their products. Side trimming is not under warr - Image 2
Wallside Windows - No warranty on all of their products. Side trimming is not under warr - Image 3
Wallside Windows - No warranty on all of their products. Side trimming is not under warr - Image 4
Be aware, their windows has 2 big issues. First problem of condensation, second hollow aluminum trimming that crush and dent easily. Do not be cheated by their price. I am about to take an action about them. Because they do not warranty the trimming. And the condensation As they are saying it is normal. I am starting to contact professionals and experts about this matter. And we will be giving all the reports to the right media to publish. If you have any question contact me at my messenger.
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1 comment
Eli Itj

Condensation is not normal

Manal Fob
map-marker Taylor, Michigan

Good price, bad quality suffering every morning from condensation

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Wallside Windows - Good price, bad quality suffering every morning from condensation

They do hollow aluminum frame , exactly like shaping paper, if you squeeze it, or by mistake you put little bit of pressure, it will wrinkle

If yours brand new, go and check the frame and make a complain. I did not know that until you 1 years past.

And my sales person, told me in a rude way, this is how they do it. And they are not responsible for the damages frames. Also watch for water condensation from outside in the mornin, due to the aluminum frame is hollow , it is letting the inside temperature leak to out side and make this water condensation ion the morning . Picture of condensation on windows.

I never had this problem in my old windows.

And I checked my neighbors windows, none of them has as you see. It is very annoying when you can not see outside

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Reason of review:
Bad quality

Preferred solution: To re-do all framesand put extra insulation around

Anonymous
map-marker Grand Rapids, Michigan

Condensation and other issues on wallside windows

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Condensation on wallside windows everyday and other issues. I need a good lawyer to help me with this issue.
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Reason of review:
Bad quality
1 comment
Eli Itj

Any lawyer response?

Kevin P Yyw

Service dept. experience

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I have several rental properties, I had Wallside installed in 3 of my rentals. good experience, fair cost. I had to call for service only twice in 13 yrs, total of 35 windows purchased, only 2 issues one was caused by my renter and they still serviced. Very satisfied
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Reason of review:
Reliable warranty

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